Core ITSM modules
Manage tickets, incidents, problems, changes, assets and knowledge — all from one platform.
Tickets
Track and manage IT support tickets with status, priority, and owner assignment.
- Ticket creation and workflow automation
- Priority levels and SLA tracking
- Assignment and escalation rules
- Custom fields and tags
🎟️
Incidents
Record, track, and resolve incidents quickly with built-in escalations and notifications.
- Incident logging and categorisation
- Impact analysis and communication
- Escalation policies and workflows
- Incident post-mortems and reports
🚨
Problems
Identify and manage recurring issues with root cause analysis and resolution tracking.
- Problem identification and investigation
- Root cause analysis
- Workaround documentation
- Change requests linked to problems
❗
Changes
Plan, approve and track changes to IT assets and systems with minimal disruption.
- Change request workflows
- Approval matrices and notifications
- Scheduled change windows
- Post-change validation and audits
🔄
Assets
Maintain a detailed inventory of IT assets with lifecycle management and reporting.
- Asset tracking and categorisation
- Lifecycle and warranty management
- Assignment and usage history
- Audit and compliance reports
🖥️
Knowledge Base
Create and manage articles to help your team and users resolve issues independently.
- Article creation and categorisation
- Search and feedback
- Access controls and versioning
- Integration with tickets and incidents
📚